Frequently Asked Questions

Choose a course or send a learning inquiry. I review your current level, goals, and preferred learning style, then confirm the lesson format, materials, and next steps. One-on-one lessons are personalized; the Speaking Lab and recorded course follow their published formats.

Yes. Payments are completed on Stripe's secure checkout pages. Roots Chinese receives the payment status and booking details needed to provide your course, but does not store your card number.

After payment, complete the short student information form with your time zone and preferred times. I normally reply within 1-2 business days to confirm a suitable schedule or explain the next group-class step.

Refund terms depend on the course or service. Please read the current Terms, Privacy & Refunds page before paying. You can contact me if your situation needs clarification.

After payment is confirmed, course access and login instructions are sent to the email used at checkout. Please use that same email address when signing in and check your spam folder if you do not see the message. Course access is normally prepared shortly after payment.

The course account organizes guided lessons, pronunciation and listening practice, the HSK Standard Course 1 textbook and textbook audio, practice activities, homework worksheets, and homework audio in one place.

Your inquiry is saved securely and I receive a notification. I normally reply within 1-2 business days. You also receive a short email confirming that your message arrived.