Frequently Asked Questions
Clear information about lessons, scheduling, payment, refunds, and course access.
How do Chinese lessons with Roots work?
Choose a course or send a learning inquiry. I review your current level, goals, and preferred learning style, then confirm the lesson format, materials, and next steps. One-on-one lessons are personalized; the Speaking Lab and recorded course follow their published formats.
Is payment secure?
Yes. Payments are completed on Stripe's secure checkout pages. Roots Chinese receives the payment status and booking details needed to provide your course, but does not store your card number.
How is scheduling arranged?
After payment, complete the short student information form with your time zone and preferred times. I normally reply within 1-2 business days to confirm a suitable schedule or explain the next group-class step.
What is the refund policy?
Refund terms depend on the course or service. Please read the current Terms, Privacy & Refunds page before paying. You can contact me if your situation needs clarification.
How do I receive recorded course access?
After payment is confirmed, course access or launch information is sent to the email used for payment. Please make sure that address is correct and check your spam folder if you do not see the message.
What happens after I send an inquiry?
Your inquiry is saved securely and I receive a notification. I normally reply within 1-2 business days. You also receive a short email confirming that your message arrived.
Still have a question?
Tell me your level and goal, and I will help you choose the right next step.