Terms, Privacy & Refunds

Terms & Conditions

• HSK recorded course access is valid for 1 year. For early bird students, the 1-year access period starts on August 1.
• Speaking Club and 1-on-1 lesson packages are valid for 3 months from the date of purchase.
• Speaking Club students should complete the 15-minute online language assessment before payment.
• Speaking Club classes cannot be changed after the group has been arranged and the class time has been confirmed.
• For 1-on-1 lessons, students may cancel or reschedule at least 2 hours before class. Cancellations within 2 hours before class are not supported and the lesson may be counted as used.
• Roots will wait in the 1-on-1 classroom for 15 minutes. If the student does not arrive within 15 minutes, the class will be closed and the lesson will be counted as used.

Refund Policy

• HSK recorded course: For early bird students who purchase before August 1, a full refund is available until August 3. For students who purchase on or after August 1, a full refund is available within 3 days after purchase. After the refund period, the course is non-refundable.
• Speaking Club: A full refund is available before the group is successfully arranged. After the group is arranged and the class time is confirmed, refunds are not available.
• 1-on-1 lessons: Unused lessons can be refunded after discussion with Roots. Refunds are calculated based on the number of remaining unused lessons and the actual situation.
• Chengdu & Chongqing experience deposit: Non-refundable after payment.

Privacy Policy

The website may collect name, email, country, WhatsApp or WeChat, Chinese level, learning goals, and travel inquiry details.

This information is used only to reply to inquiries, arrange courses, provide learning support, and communicate with students. Personal information will not be sold to third parties.

Payment is processed through Stripe links, and sensitive payment information is handled by Stripe, not directly stored on this website.

Students can contact zhaoroots@gmail.com for privacy-related questions.